The Process

We take a principles, rather than a rules-based, approach to innovation and we help you identify the opportunities and problems that matter most for your customers and for your organization. After all, it’s your business and your industry. We give you the most appropriate tools and processes you need to discover the answers for yourself, and in a way that will enable you to motivate your teams.

We start with the business problem you would like to solve and then move to diagnosis; asking questions and helping you to map out the problem and opportunity space in a way that makes sense for your organization or team. We then take a customer-focused, problem-oriented approach to help you to come up with value propositions and solutions. We bring your teams along with us and teach them a set of proven tools they can pick up and use in their own way to generate results. We’ll get everyone pulling together in the same direction to dissect problems, generate ideas, engage with customers and users and work with other parts of the business.

Our Methods

For delivery, we use a range of tools, techniques and formats. These include workshops, training courses, 1-2-1 and team coaching sessions, away days, handbooks, talks, online resources and so on. We use customer-engagement techniques and agile prototyping methods to help you generate ideas, explore product and project feasibility and manage different types of risk with minimal cost.

We can also help you to create a range of other resources to suit your objectives such as customer engagement programmes, user feedback surveys, employee policies and incentive systems, recruitment packs, handbooks, reference guides, posters and so on.

Our Prices

Each project is different, so we don’t display prices here. We don’t charge you by the hour, instead we will agree a price together before the project begins so that you can be 100% sure you won’t go over budget. Just get in touch and we can give you more details around prices for our services.